Help center

Sign in and find your purchases

Open Your account and sign in with the email used at checkout. New accounts must confirm their email. If you forgot your password, use “Forgot password” on the sign-in screen. Purchases with another email will not appear in the same account automatically; contact support for help.

Buy another package

Inside the account, select “Buy packages.” Choose a previous Instagram profile or enter another public username, then select Real or Niche Followers and the package quantity. Confirm the details before continuing to Cooud. Payment is a one-time purchase and the original orders remain in the history.

Understand delivery status

Processing starts automatically as soon as payment is confirmed. Delivery may wait for an earlier order on the same profile; completion times vary by product and profile settings. Keep your username unchanged while delivery is being handled. If the status or quantity needs investigation, contact support with your order reference.

Can a private profile receive delivery?

We recommend keeping your Instagram profile public throughout delivery. Private profiles may receive followers, but delivery can take longer and, depending on the product, may encounter errors. Engagement products need accessible public posts.

If an order is already in progress, we recommend making the profile public and contacting support with your order reference for review. Do not place a duplicate order. Our commercial guarantee does not cover replacements, refills or refunds for delivery problems caused by a private profile. Mandatory consumer rights remain unaffected.

Weekly engagement packs

The likes pack includes four deliveries of 100 likes. The comments pack includes four deliveries of 30 positive emoji comments. Deliveries are scheduled seven days apart and use the most recent available public post at preparation. These packages do not renew or charge again automatically.

Refunds and support

Use the refund action if the product has not been delivered or its delivery contains an error. Contact support if you cannot access it. Read the refund policy. Site tickets and email replies can be handled by the support team through the same Inbox. Send your purchase email, order reference and a clear description; never send passwords or full card details.