Refund policy

When a refund review is available

Under our internal refund policy, you may request review when the product has not been delivered or the delivery contains an error. A completed, correctly delivered product is not eligible under this policy. Delivery problems caused by a private profile are excluded from our commercial refund coverage as explained below. Describe the missing delivery or error so our team can investigate. This rule does not limit mandatory consumer rights under applicable law.

Private profiles and commercial coverage

We recommend keeping your Instagram profile public throughout delivery. Private profiles may receive followers, but delivery can take longer and, depending on the product, may encounter errors.

Our commercial guarantee does not cover replacements, refills or refunds for delivery problems caused by a private profile. Mandatory consumer rights remain unaffected. Depending on the product, a private profile may cause delays, non-delivery, incomplete delivery or refill errors. This exclusion applies only when the reported problem was caused by that privacy setting. A private setting alone does not establish the cause; our team reviews the available order and delivery records.

If this happens, we recommend making the profile public and contacting support@instabloomgrowth.live with your order reference so we can review the delivery. Do not place another order to try to restart it. This exclusion does not remove remedies for a separate error on our side, payment errors or mandatory rights under applicable law. We honor the conditions offered when your purchase was made.

How to request a review

Sign in to your account, choose the relevant order and select “Request a refund.” Select non-delivery or a delivery error and explain the issue so the team can review it. If you cannot access the account, open a support ticket or email support@instabloomgrowth.live using the purchase email and order reference. Do not send passwords or full card details.

What we review

We examine the payment, purchased item, delivery records, reported issue and the guarantee offered at the time of purchase. Non-delivery, incomplete delivery or a mismatch with the purchased service should be reported promptly. Report payment errors, including duplicate payments, to support for a separate review. A request is recorded for human review; submitting it does not itself issue a financial refund. If a remedy or refund is due, we communicate the next steps through support.

Refill guarantees

Our 30-day commercial guarantee offers refill or a 100% refund for an undelivered or faulty order when we cannot resolve the delivery issue. Contact support within that period to report a drop and request review. We recommend keeping the profile public during delivery and any refill. Engagement products need accessible public posts. Problems caused by a private profile are excluded from this commercial guarantee. This delivery guarantee is distinct from the optional weekly refill packs, which are separate purchases with four deliveries. Any refund or other guarantee offered for your original purchase will be honored according to its conditions and applicable law.

Consumer cancellation rights

Mandatory rights remain available regardless of internal review rules. Where Brazilian consumer law applies, purchases made outside a business establishment can be subject to the seven-day cancellation right described in Article 49 of the Consumer Protection Code. Other jurisdictions may provide additional rights. Contact support to exercise the rights applicable to your purchase.

Payment processing and pending deliveries

Approved refunds are handled through the applicable payment process and original payment method where supported. Settlement times depend on the payment provider, card issuer or bank, so we do not promise a fixed credit date. Confirmed refunds or chargebacks stop unsent installments of that sale; work already submitted is reviewed separately. Refunding one item does not automatically refund every separate purchase on the account.